The Help topics below are designed to provide you with additional assistance and answer questions on using the Touch Up Zone web site. If you do have questions that are not answered below, please email us at firstname.lastname@example.org, or call at 844-888-6824.
Orders are processed within 1 to 4 working days from the time of receipt. Processing for Orders received on Saturday or Sunday will begin the start of the work week. Processing for Orders received over Holidays will begin the start of the next working day.
Orders are shipped primarily via UPS Ground, but in some instances they may be shipped via USPS (United States Postal Service). Once the order has been processed and shipped, it can take anywhere from 2-5 business days to reach the end destination (please see map below for approximate shipping times). In total, it may take up to 7 business days to reach certain destinations.
Due to the hazardous classification of most paint and paint related materials, these products are not normally shipped via air transport (unless additional precautions are taken). Due to the special precautions that need to be adhered to for shipping hazardous materials internationally, Touch Up Zone LLC does not provide shipping times for international orders, and in some cases may not be able to ship to certain international destinations.
Shipping costs will depend on geographic location, weight, and size of your order. You can obtain an estimate for shipping at the time of check out. If you require expedited delivery (i.e. Next Day), additional fees will be required.
Touch Up Zone LLC does not refund the purchase price on any mixed paint. Please make sure you ordered the correct color code before placing the order. Other non paint items can be returned as long as they are unused and in salable condition. Touch Up Zone LLC will not incur any shipping expense for returned items, nor will it refund any shipping expense for items ordered and later returned. Refunds will not be issued for items shipped and then later refused, or lost.
Orders older than 60 days will not be refunded.
Before returning an item, contact Touch Up Zone for authorization. Non paint items can be returned and refunded as long as they are unused and in salable condition. Mixed paint is not eligible for returns. Touch Up Zone LLC will not incur any shipping expense for returned items. We can provide a shipping label for returns, but the cost of shipping will be deducted from the value of the returned product. Orders older than 60 days will not be refunded.
Color Match Policy
Touch Up Zone LLC uses OEM (original equipment manufacture) approved coatings. All colors are exactly mixed in accordance with the “standard” OEM formulation. There are several factors that may cause the vehicle to “drift” away from the OEM standard color standard (see Tech Tips section “Color Matching Challenges”). Because of the many factors that contribute to color variations from the OEM standard Touch Up Zone LLC does not guarantee a panel to panel color match. Colors mixed are in most cases “blendable” matches to the OEM color standard.
Touch Up Zone LLC only accepts the payment methods listed on the Touch Up Zone LLC web site. All payments must be in U.S. dollars. If you are a Commercial Account, please contact Touch Up Zone LLC at 844-888-6824 for further information on payment options.
Sales Tax will be added for all Illinois Customers unless a resale certificate is on file at Touch Up Zone LLC.
Data is collected when you provide us with this in the course of registering. Data is also used to help us improve the Site. When you visit the Site, general information is collected automatically (in other words, not by means of registration) which is not used as personal data. The web servers that are used store data by default, including the name of your internet service provider, the website from which you visited us, and your IP address. This information is analyzed in anonymized form. It is used solely for the purpose of improving the attractiveness, content and functionality of our Site. Touch Up Zone LLC may provide data to third parties for marketing purposes. No sensitive personal information (such as credit or debit account numbers) will be shared. Where data is passed on to external service providers, we have taken technical and organizational measures to ensure that the appropriate data protection regulations are observed.
Touch Up Zone LLC maintains this Site to provide information to its customers and to the general public. You should assume that everything you see or read on the Site is copyrighted and may not be used without the prior written permission of Touch Up Zone LLC. Similarly, the trademarks, logos, and service marks (collectively “trademarks”) displayed on the Site, including Touch Up Zone LLC, are registered and unregistered trademarks of Touch Up Zone LLC and others. You have no license or right to use any trademark displayed on the Site, or any license under any patent or patent application or proprietary information of Touch Up Zone LLC without the prior written permission of Touch Up Zone LLC or such third party owner. You may not distribute, modify, transmit, re-use, report or use the contents of this Site for public or commercial purposes including the text, images and any other feature or content without the prior written permission of Touch Up Zone LLC.
Disclaimer of Warranty
Touch Up Zone LLC provides the Site “as is,” and without warranty or condition of any kind either express or implied, including but not limited to, any implied warranties of merchantability and fitness for a particular purpose or arising from a course of dealing, usage or trade practice. Without limiting the foregoing, Touch Up Zone LLC does not warrant that the Site or Your use of the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the servers that make it available are free from viruses or other harmful components. Prices, promotions, specifications, availability and terms of offers are subject to change without notice. Unintentionally, some items may mistakenly contain pricing, typographic, or photographic errors. Any errors will validated at the time your order is processed. Shipping & handling charges not included in pricing unless otherwise specified.
Limitation of Liability
Neither Touch Up Zone LLC nor any Third Party involved in creating, producing or delivering the site shall be liable for any direct, incidental, special, consequential, indirect or punitive damages that may result from the use of, or the inability to use, the site, materials or recommendation in the site or the materials in any sites linked to the site, even if Touch Up Zone LLC or a Touch Up Zone LLC authorized representative has been advised of the possibility of such damages.
User Authored Content
Although Touch Up Zone LLC may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on the Site, Touch Up Zone LLC is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information contained within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. Touch Up Zone LLC reserves the right to disclose the identity of anyone posting any such information or materials to any governmental authority and willfully co-operate with any governmental authority inquiring about such posting.
Touch Up Zone LLC may discontinue operation of all or portions of this Site at any time in its sole discretion without notice.
All access codes, user identification numbers and other passwords or security items issued to or provided by You are referred to herein as “Codes.” You are solely responsible for the use and protection of the Codes and You agree to take all reasonable precautions to protect the security and integrity of the Codes and to prevent unauthorized use thereof. If You become aware of any unauthorized access or use of the Codes, You agree to immediately notify Touch Up Zone LLC.