Touch Up Zone LLC does not refund the purchase price on any mixed paint. Please make sure you ordered the correct color code before placing the order. Refunds will not be issued for items shipped and then later refused, or lost. For lost orders, Touch Up Zone will help facilitate claims with UPS et al. Other non paint items can be returned and refunded as long as they are unused and in salable condition. Refunds will be issued after products are received. Please see Return Policy.